healthcare
In 2007 startte ik bij ZNA (Ziekenhuis Netwerk Antwerpen) als ICT Domein Manager voor Administratieve Toepassingen. Het hoofddoel was de zelfontwikkelde applicaties minimaal te verbeteren en klaar te stomen voor afbouw in afwachting van een nieuw ZIS (Ziekenhuis Informatie Systeem).
healthcare manager applicaties
Na drie jaar werd mijn rol uitgebreid naar ICT Manager Ondersteunende Toepassingen. We zetten maximaal in op doorgedreven business- en procesanalyse voor de ontwikkeling van workflows om verschillende ziekenhuisprocessen te optimaliseren.
Ook nam ik de financiële en andere ondersteunende processen en applicaties onder mijn hoede en integreerde die end-to-end met administratieve processen.
healthcare manager pmo
Door de toenemende druk voor verbetering en vernieuwing, zowel van werking als van applicaties, was er in 2016 nood aan overzicht in alle aanvragen die om een projectmatige aanpak vroegen. Ik groeide door naar Manager ICT Projecten & ICT Office”. Daarbij optimaliseerde ik ook de belangrijkste processen rond budgetbeheer en governance voor projecten in ondersteunende tools.
Een jaar later evolueerde ik naar Manager Projecten & Innovatie. Ook de projecten van Kwaliteit, HR en de ziekenhuisaccreditering werden opgenomen in een ziekenhuis-brede controle en rapportering.
Healthcare consultant
Door diverse vragen uit de sector en de persoonlijke nood om mijn ervaring breder in te zetten, besloot ik in 2018 om mijn expertise breder in de markt beschikbaar te stellen. Zo startte ik als zelfstandig consultant mijn eigen bedrijf MENSENWERK (maatschappelijke naam: Re-Move GCV).
de praktijk


Team leadership & coaching, guidance & coaching of team members on project management and daily support




Selection & recruitment, recruitment of new team members and future lead of department


Projectondersteuning uitbouw ICT departement





Team leadership & coaching, guidance & coaching of team members on project management and daily support

Liaison between hospital and Emmaüs ICT department

Liaison between Dienst Informatisering and Nursing & Medical departments

EPD program management for KWS NexuzHealth suite implementation

EPD project management & project/process guidance for EPD KWS NexuzHealth suite implementation

Selection & recruitment, recruitment of new team members and future lead of department


Implement silent rooms for intensive care (centralized alarm monitoring)

HR digitalisation roadmap architecture

H++ xperthis roadmap management & contract negotiation

Process optimalisation Anapath

Business Contuinity Planning for critical business processes


Research Dicom routing & management middleware tool

Research Dicom source import tool
Upgrade CardioReportXP hardware & software (Cardio)

Upgrade Agfa iPlan hardware & software (Cardio)

Upgrade Audiqueen hardware & software (NKO)

Research PACS workstation availability tool

Upgrade Accolado software (NKO)

Implement helpdesk tool SD+ (Radiology)

Upgrade device connected audiology hardware to Windows10


Team leadership & coaching, guidance & coaching for ICT managers on management level

Organisation redesign, change and integration project of 2 ICT teams with different cultures into new organizational structure (due to merge of hospitals)

ICT project & process methodology for domain migration

ICT project & process methodology for helpdesk tool implementation (Topdesk)

Selection & recruitment, recruitment of new team members and future lead of department


End to end proces analysis with 6 teams for organizational change in 2 campi of Woonzorgcentrum Stad Hasselt


Integration Mens & Zorg – Change and integration traject of different teams with different cultures into new organizational structure


Team leadership & coaching

Software replacement (implementation + migration) for hospital administration processes front (desk) & backoffice (patients invoicing) – Oazis xperthis

Software implementation for improving hospital patients meal ordering & delivery process –CuliCart PinkRoccade

Software implementation (implementation) for hospital outfit delivery & cleaning – KUA/KIA + The Cleaning System

Software implementation for patients self-service registration at hospitals desk – Oazis xperthisSoftware implementation (process analysis + implementation) for identity & access management of internal & external resources (location access + application access through personnel badge system) – VSK Electronics

Mediation in conflict / crisis project between supplier and hospital concerning employee planning registration software

Software implementation (process analysis + implementation) for managing hospital business projects & budget demands

Program, process, project & change leadership (process analysis + implementation) for the overall quality & safety program in hospitals accreditation – JCI accrediation


Process analysis for redesign & migration legacy application into stable request ticketing system – Omnitracker Omninet

Software upgrade for all medication stores in different hospitals – Vanas

Software upgrade in conflict / crisis project in 3 independent hospitals emergency departments – E-Care

Setup (process & implementation) of application lifecycle management of critical hospital applications

Software implementation for improving patients finance in hospitals through quicker registration – XDE xperthis

Mediation in conflict / crisis project between supplier and hospital concerning paper scanning to digital storage

Software implementation (process analysis + implementation) for hospital project portfolio management


Screening of external project management courses, internal development and coaching of project management skills and methods

Guidance, advice and support analysis in architecture projects on migration of 2 applications to 1 with patient data (war on doubles)

Process optimization on different business processes in HR (f.e. recruitment workflow, education request workflow,…), IT (application access requests, equipment requests,…) and Finance (f.e. order to invoice workflow,…)

Analysis of alignment between organizational mission & vision, process landscape ownership and projects implementation with critical capacity planning

Analysis, guidance, advice and mediation on SLA agreements between business and IT alignment in hospital including smoother collaboration between the different IT departments

Mediation in conflict / crisis project between supplier and multiple hospitals concerning process on follow up maintenance critical medical devices

Process optimization in conflict / crisis project between hospital departments in safety & quality project concerning clean / non clean environments